You will not be able to change your login email address yourself.
Please email firstname.lastname@example.org and our Technical Team will change it for you.
You can reset your password by clicking on this link http://drjeans.com.my/my-account/
Fill up your login email, and click reset. A new password will be sent to your mailbox.
If you failed to reset your password through the given link, please email us at email@example.com and we will manually reset it for you.
Follow these steps to complete your order:
- Browse the website for the items you want to order
- On the item, choose the colour and size you want, and click Add to Cart (you may add on quantity in the “shopping cart”)
- Once you have chosen all your items, click on the “shopping cart” to review the items
- Once you have checked and confirmed that all your items are correct, click “checkout”
- If you have not logged in, you will come across a login page (if you are still not a member, please click the “sign up” link to register)
- Fill up all your information and the voucher / promo code (if any), then click “Skip to Next Step”
- Lastly, review your delivery address & items again before clicking on the button “Confirm Order”
- Done! Your order is completed and you will be given an order number (please keep this as reference)
- You will also receive a confirmation email
- Proceed to make payment within 48 hours
If you are still not sure how to do it, please view our demo in video
You will be brought to a confirmation page with an order number if you have ordered successfully.
If you are not sure or have accidentally skipped the page, you may also check it from your member’s account. All your orders are listed there
Adding an item into your shopping cart (without CONFIRMING your order) does not mean you have ordered or reserved the item.
Yes, you may cancel the order anytime as long as you have NOT paid for it.
Log into your Dr Jeans United account and click ‘My Account’, and the ‘Orders’.
Select the order you want to cancel, and click ‘Cancel’.
It is not possible to edit your existing order. You can only cancel the entire order.
If you have not paid yet, you may cancel the entire order in your Dr Jeans United account, and re-order again.
If you have already paid and want to edit an item in your order, please email firstname.lastname@example.org for assistance to cancel.
Orders with status as ‘Processing’ cannot be cancelled.
You can only change your delivery address if we haven’t shipped out your parcel.
Please email email@example.com and provide us your order number and new address.
If we have already shipped out your order, you will have to contact the courier company yourself.
You can choose one of these options to pay:
- Direct Online Bank Transfer (HLB / Maybank)
- Bank counter bank in / ATM Transfer (HLB / Maybank)
- FPX/Credit Card (SenangPay Payment Gateway)
|Maybank||Dr Jeans United
|Hong Leong Bank||Dr Jeans Jeans United Group(M) Sdn Bhd
For customers who wish to pay via Direct Online Bank Transfer / Bank Counter or ATM Transfer please send an email to firstname.lastname@example.org after payment by giving the information below:
(below is an example)
Order Number : DRJ 67891234
Payment Bank : Maybank
Payment Time : 17/08/2017 4.02am
Amount : RM 240.70
You may pay immediately once you have made the order to avoid any delay in delivery.
Our system may automatically cancel your UNPAID orders after 24 hours and will definitely cancel after 48 hours. If you need more time, please inform us and provide us with a date that you can pay (maximum 7 days after date of order) via email to email@example.com
Upon receiving your order number, your order will be reserved for you for 24 hours. After 24 hours, we reserve the right to cancel your order. However, you may inquiry on the validity of your order within 48 hours after confirmation.
In case you are not able to pay within 24 hours, kindly email to firstname.lastname@example.org email@example.com and we will reserve the order for you up to 7 days (subjected to stock availability).
We will refund the balance in your parcel, if the amount is not significant. However, we do not bear responsibility for any lost cash in your parcel.
All the prices listed in our website are NOT inclusive of postage.
However, we do reward free postage for a minimum purchase.
- West Malaysia (Semenanjung Malaysia) : RM6 (free postage for purchases RM60 & above)
- East Malaysia (Sabah, Sarawak, Labuan) : RM12 (free postage for purchases RM120 & above)
- For international shipping, the postage is charged per weight. Please add the item into the shopping cart, and there is a link for you to calculate postage.
If you pay before 1200 noon (from Mondays to Fridays), we will process your order on that day. Depending on the volume of parcels we have on that day, sometimes it will be processed on the next working day.
If you pay after 1200 noon, we will process your orders the next working day.
Once the parcel is shipped out from our warehouse, it will take 1-3 working days to reach you, also depending on the delivery area and the delivery volume of the courier company.
You will be automatically sent an SMS or email with your tracking number after we have shipped your parcel from our warehouse. You may call the courier company or check on their website if you have not received your parcel after 3 working days.
If you missed out your tracking number, you can request for it by emailing firstname.lastname@example.org
Once we shipped out the order, you will be receiving an SMS/email notification from us. Alternatively, you may check the order status directly from our website. https://drjeans.com.my/my-account/orders/
In case your order is marked as “On Hold“, please contact us immediately (you may email email@example.com) if we have not contacted you regarding your order. Usually we are able to ship out your order within 1-2 days. If your order remains unsent after 2 days, please contact us immediately.
Yes, we will SMS/email the tracking number to you once we have shipped your parcel out. If you do not receive it, you may check directly on our website https://drjeans.com.my/my-account/orders/ or request via email firstname.lastname@example.org
Yes, select the self-pickup option when making your order. After payment, you may contact us to set up a time to collect your parcel from our boutique.
Yes, you may return any items, except sales or clearance item (it will be noted as ‘non-returnable’ in your order checklist which we will include inside your parcel).
There is a Return Form included in your parcel. Please read it carefully and fill it up and post it back together with the parcel. Any items returned against our terms and condition may be subjected to partial refund instead of full.
Don’t worry, please snap a picture of the faulty item and send to email@example.com. Our customer service team will assist you from there. For more information, you may also refer to our Return Policy.
Don’t worry, please contact our customer service team firstname.lastname@example.org. We will assist you.
Don’t worry, please contact our customer service team email@example.com. We will guide you.
Yes. We have a store/outlet. Please Waze to “Dr Jeans United”.
Address: XG-20 BLOK K, JALAN PLUMBUM X7/X, PUSAT KOMERSIL SEKSYEN 7, 40400 SHAH ALAM, SELANGOR, MALAYSIA
Operating Hours: Mon – Sat 9am – 9pm (closed on Sundays and Public Holidays)
Call 03-55240205 for enquiries.
Sorry, not at the moment.
Sorry, not at the moment.
We have a fixed price policy, but we are constantly having great prices and promotions for our items. You may sign up as our member on our website to be entitled for lifetime membership discount and also to redeem vouchers.
Every RM1 you spend with us will be rewarded with 1 point. Collect up to 300 points and you can redeem your points with a voucher (log into your Dr Jeans United account > click ‘My Account’ > click ‘Points Redemption’) and we will upgrade your membership to get a permanent member’s discount.
Points will only be added into your account after 2 weeks of your parcel delivery.
Vouchers will be given to you via SMS or email within 3 working days after redemption.
Your membership will be upgraded automatically once you have collected 300 points in your account. Please refer to the chart below for the member’s discount rates.
|Accumulated Points||Member’s Level||Member’s Discount|
|1 & Above||Classic Member||–|
|300 & Above||Bronze Member||5%|
|1000 & Above||Gold Member||10%|
|7000 & Above||Diamond Member||15%|
*the member’s discount is not applicable to discounted items or with promo codes